WHAT IS YOUR RETURN OR EXCHANGE POLICY?

You have 07 days from the date of delivery to claim for the return or exchange if :

  • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
  • The product received does not match the size ordered.
  • Products purchased directly from our website must be returned to our Customer Services department for a return and full refund to be made. Unfortunately, online purchases cannot currently be returned in-store.
  • This is only applicable for orders delivered within Pakistan, for international orders return and/or exchange is not possible.
HOW DO I APPLY FOR THE RETURN?
  • To return an item, please whatsapp at +92 (300) 4905869 with the return reason and order details.
  • Once our customer support team approves the return you will be requested to send the parcel to, return address
  • Please note that you are responsible for the cost of returning the items to us.
WHEN WILL MY RETURN BE PROCESSED?
  • We aim to process all returns with 5-7 working days of receipt. 
  • During busy periods please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
  • Kindly check the size chart by clicking the button available on the product page to select the accurate size. Please note that once we send the product based on your selected measurements, we will not process any returns or exchanges.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.
DO YOU OFFER REFUND? 
  • Yes, we do offer refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund.
  • In the case of REFUND shipping and handling charges will not be refunded. 
  • The minimum period for processing refund is 7-10 working days depending on the mode of payment.
RETURNS: OUR ADDITIONAL POLICY
RETURNS: CUSTOMIZED & MAKE TO ORDERS

Customized orders include alterations and made to measure products which CANNOT be refunded or exchanged. However, if you received an incorrect measurement you can send us pictorial evidence of the error in alterations and we will try to fix the issue.

RETURNS: SALE & DISCOUNTED ORDERS

Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.